Q: What file types do you accept?
A: We can work with nearly any file you have. For the cleanest, most accurate results in production, we recommend vector files (.ai, .eps, .svg, or sometimes .pdf). If your file isn’t print-ready, we’ll guide you through what’s needed and are happy to help with conversions.
Q: What is a vector file?
A: A vector file allows your artwork to scale to any size without losing quality, and is the industry standard for tangible products. Common vector file types include .ai, .eps, .svg, and some .pdfs. If you only have a .jpg, .png, .gif, .tiff, or .heic we can work with that and let you know if adjustments are needed.
Q: Where can I find my logo files or brand colors?
A: A great first step is to check with your marketing or communications team as they often have your brand guidelines, logo suite, and Pantone (PMS) colors on file. If those aren’t available, no problem. We can assist with color matching, vectorizing your logo, or recreating key brand elements so your project stays aligned with your visual identity.
Q: Can you design something for me?
A: Definitely. Whether you need light edits to an existing logo or a completely new concept for a campaign, our design services are here to support your vision. We’ll collaborate closely with you to ensure the final result aligns with your goals and feels authentically “you.”
Q: Can I get high-res images of my product for social or web?
A: Yes, we love seeing your brand shine! Just let us know how you plan to use the images, and we’ll provide formats that work best. Some requests may incur a small design cost, depending on complexity, but we’ll always be transparent about that up front.
Q: What kinds of graphic design services do you offer?
A: We offer everything from simple layout tweaks to full-scale, multi-product campaign designs. Whether you need a custom graphic for a T-shirt, a collection launch, or a refreshed visual identity, we tailor our design services to match your goals, timeline, and budget.
Q: Do I need to have a finished design before starting a project?
A: Not at all. We meet you where you are, whether you have a fully developed design or just a sketch on a napkin. We can vectorize, digitize, refine, or build your concept from the ground up. Our goal is to make your idea production-ready and brand-aligned.
Q: Can you match my existing brand style?
A: Absolutely. We’re experts in translating brand identity into wearable and promotional formats. If you have a brand guide, we’ll follow it closely to ensure consistency across color, typography, and tone. And if your guide leaves room for creative interpretation, we can expand on it thoughtfully to bring your brand to life on product.
Q: What’s included in each design package
A: Every package includes a discovery call, custom design(s), mockups, and revision rounds. The number of designs and mockups depends on the tier you choose. We also deliver print-ready vector files and social-ready lifestyle images, depending on your package.
Q: How long does the design process take?
A: Turnaround times vary by package. Most projects take 2–4 business days per round, with rush options available. If your timeline is tight, let us know and we’ll do our best to meet it without compromising quality.
Q: How do I place my first order with Cedarhue Branding?
A: We love helping new clients get started. Please click below to start a project and tell us about what you're looking for. If it’s a good fit, we’ll follow up quickly to begin the process. Please note: For most new clients, we have a first order minimum of $500.
Q: How do I open an account?
Q: How do I request a quote?
A: Please click here to start a project and share your product details, timeline, and artwork. If it’s a good fit, we’ll follow up quickly to begin the process and send a custom quote based on your needs. Please note: For most new clients, we have a first order minimum of $500.
Q: When should I reach out to make sure I get my order on time?
A: We recommend reaching out at least 8 weeks in advance for new orders and 4 weeks for reorders. This gives us time to do it right, from design to delivery.
Q: Can I bring my own products for you to decorate?
A: Usually, no. We work with trusted suppliers and products we’ve previously decorated to ensure quality and reliable decoration methods. This helps us stand behind every product we deliver.
Q: Do you price match?
A: No. Our focus is on delivering top-tier quality and service through a thoughtful, strategic approach. We take the time to understand your brand, goals, and vision. We’re not here to be the cheapest, we’re here to be the partner you trust to get it right. That said, we offer scalable solutions and would love to work with you to find creative ways to meet your needs within your budget.
Q: How much does it cost for [product/service]?
A: Every project is custom, just like your brand. Pricing varies based on your product, design complexity, quantity, and timeline. We provide tailored quotes to match your goals and are happy to explore options that align with your budget without compromising quality or impact.
Q: Why does the price change if I adjust my order?
A: We completely understand how important it is to manage budgets. Because every project is custom, pricing is tied to things like order size, materials, and decoration method. Larger orders often unlock price breaks, while smaller quantities can have higher per-item costs. If you ever need to make changes, we’re here to help you navigate the options and find the best fit for your goals.
Q: Why is this order priced differently than my last one?
A: Prices change based on blank product costs, materials, and labor. All our products are made to order, so pricing reflects current conditions.
Q: How do I place an order or reorder?
A: If you’re a new client, please click below to start your first project. If you’re a returning client who hasn’t purchased from us in a while, please use your client portal or contact your representative directly.
Q: What’s your minimum order quantity?
A: It depends on the product and how it’s being used. Most apparel starts at 24 pieces. Hard goods, awards, and custom kits vary based on category.
Q: I can’t find the item I want on your site. Can you still get it?
A: Most likely, yes. While we focus on curating sustainability-forward products, we have extensive sourcing capabilities. Please reach out through your client portal or connect with your account representative directly; we’re happy to help find the right fit for your project.
Q: Do you offer samples?
A: Yes! We provide different kinds of samples depending on your order type and size, including bank samples, random imprint samples, specification samples, and pre-production samples.
Q: What’s the difference between a pop-up shop and a company store?
A: A pop-up shop is a temporary, campaign-driven webstore, perfect for events, fundraisers, or seasonal employee gifting. A company store is a long-term platform that houses branded merchandise for ongoing use. We can help you determine which model fits your goals and build it to match your brand and workflow.
Q: How do you handle fulfillment and shipping?
A: We manage everything from order processing and production to packaging and shipping, whether it's going to one office or a thousand homes. We can ship in bulk, individually, or both, and offer tracking and delivery notifications to make the experience seamless for you and your recipients.
Q: Can employees or customers pay directly on the site?
A: Yes! We can set up your store to accept individual payments via credit card, or restrict access and manage costs centrally through invoicing, gift codes, or department budgets. It’s flexible, just tell us how you want it to work.
Q: How does print-on-demand (POD) work?
A: With POD, items are only produced after someone places an order, so there’s no need to stock inventory upfront. It’s ideal for diverse teams, growing brands, or campaigns with variable sizing and styles.
Q: How do I pay? Can I pay online?
A: Yes! Once your order is confirmed, we’ll send you an invoice. You can pay securely online via credit card or ACH through our payment portal or mail a check if that’s easier. (We don’t accept cash.)
Q: Do you offer net terms?
A: We do, on a case-by-case basis. If you’re looking for a long-term partner or have specific invoicing needs, let’s talk and explore what works best for your needs.
Q: Can you invoice different departments?
A: Absolutely. We offer flexible invoicing options to match how your organization operates. Just let us know what you need during the order process.
Q: What if I’m not happy with my order?
A: Your satisfaction matters to us. If something’s off, please reach out as soon as you receive your order (within 30 days at the latest) and we’ll review the issue and make it right.
Q: Do you offer returns or exchanges?
A: Because everything we produce is custom, we can’t accept returns or exchanges. That said, if there’s an error on our end, we’ll take full responsibility and fix it quickly.
Q: How does the proof approval process work?
A: For every new order, we’ll email you a proof to review and approve or request changes. Your project won’t move forward until you give us the green light, ensuring everything looks just right before production begins.
Q: What’s the difference between a mockup and a proof?
A: A mockup (also called a “virtual”) is a visual concept shown before purchase to help you make decisions. A proof is what you’ll review after the order is confirmed to verify the final design before production. The terms are sometimes used interchangeably, but their purpose depends on your project stage.
Q: When will I get my proof?
A: Most proofs are delivered within 1–2 business days after your order is confirmed. More complex designs or busy seasons may require extra time, but we’ll always keep you updated.
Q: Can I request proof changes?
A: Absolutely. We want you to feel confident before we go to production. You can request as many changes as you need, though multiple rounds may lead to additional costs or impact your delivery timeline. We’ll always communicate any changes clearly.
Q: Can I change my order after I approve my proof?
A: Changes requested after production has started are usually not possible. If you need to make a change after approval, reach out right away. While we’ll do our best to accommodate, some updates may not be possible and often come with added costs or timeline shifts.
Q: Can I see a sample before we go to full production?
A: Yes, samples are a great way to ensure everything looks and feels just right. We offer both blank and decorated samples depending on the product and timeline. Let us know what you need, and we’ll walk you through the options and any associated costs.
Q: How long does production take?
A: Standard production time (i.e. lead time, turnaround time) for new orders is most commonly 15 business days (3 weeks) from the moment you approve your proof. Some projects may be faster, and more complex or seasonal orders may take longer, but we’ll always keep you informed and work with your timeline in mind.
Q: Do you accept rush orders?
A: We do! If you’re on a tight deadline, let us know as soon as possible. Rush services vary (typically between 10%–100% of the order total) depending on the complexity and urgency. We’ll walk you through your options and find the best possible path to meet your in-hands date.
Q: Why is my order quantity slightly off?
A: In custom production, slight overages or shortages (usually within 5%) can happen due to industry-standard practices, things like machine calibration, damaged blanks, or other variables. If an exact quantity is critical for your event or fulfillment, just let us know upfront and we’ll plan accordingly.
Q: Do you decorate products in-house?
A: For some items, yes. With over 70 decoration methods available, we also partner with vetted, trade-only specialists to ensure the best technique and quality for your specific product. Our priority is always to match the right process to your brand’s goals.
Q: Do you drop ship?
A: Yes! We regularly drop ship to individual recipients, multiple locations, or event sites. Just let us know your needs. Please note that additional costs may apply depending on the number of destinations.
Q: Why do I pay shipping and handling?
A: We understand the expectation for “free” shipping. Unlike big-box e-commerce retailers, we don’t inflate product prices to cover shipping across the board. We’re always upfront on sales orders about how shipping is handled so there are no surprises and everything’s transparent from the start.
Q: I’m local, can I pick up my order?
A: You’re welcome to pick up your order at our primary location if we’ve coordinated that in advance. Keep in mind, shipping charges may still apply for product transit from our suppliers or decorators.
Q: Can you ship using my company’s shipping account?
A: In many cases, yes. Please let us know your preferences early in the process so we can plan accordingly.
Q: Do you ship internationally?
A: We do! Whether it’s one global destination or hundreds, we offer international, freight, and multi-location shipping solutions tailored to your timeline and budget.
